Terms and Conditions

Introduction

Welcome to JTicketing.com! By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before purchasing tickets or using our services.

Ticket Purchase & Pricing

• All ticket prices are listed in the applicable currency and may be subject to additional fees and taxes.
• Prices are subject to change without prior notice due to demand, availability, or changes from event organisers.
• Your ticket purchase is confirmed only after you receive an official confirmation email.

Order Confirmation

• Upon successful payment, you will receive an email confirmation containing your ticket details.
• If you do not receive a confirmation email within 24 hours, please check your spam folder or contact customer support.
• We are not responsible for incorrect email addresses and phone numbers or any issues resulting from failed delivery of confirmation emails.

Refund & Cancellation Policy

• All ticket sales are final. We do not offer refunds, exchanges, or cancellations once a purchase is completed.
• If an event is canceled, JTicketing.com will provide a refund in accordance with the event organisers' refund policy.
• If an event is postponed, your ticket remains valid for the new date.

Event Changes & Postponements

• Event dates, venues, and seating arrangements are subject to change at the discretion of the event organiser.
• In case of event postponement, tickets will remain valid for the rescheduled date.
• JTicketing.com is not responsible for losses incurred due to event changes.

Delivery of Tickets

• We only provide e-tickets and PAH (Print-at-Home) tickets.
• Tickets will be sent via email or through WhatsApp.
• Customers are responsible for ensuring they have access to their tickets before the event.

Prohibited Activities

• Reselling tickets purchased from JTicketing.com for profit is strictly prohibited.
• Fraudulent activity, including using stolen payment methods, will result in order cancellation and possible legal action.
• Unauthorised use of our website for illegal purposes is strictly prohibited.

Liability Disclaimer

• JTicketing.com acts as a ticket marketplace and is not responsible for event quality, artist performances, or venue conditions.
• We are not liable for any losses, damages, or injuries that may occur before, during, or after an event.
• In no event shall JTicketing.com’s liability exceed the total ticket purchase price.

Privacy Policy & Data Protection

• We collect and store customer data solely for order processing and customer service.
• JTicketing.com does not share personal data with third parties without consent, except where required by law.
• By using our services, you agree to our Privacy Policy, which outlines how we handle your data.

Governing Law

• These Terms and Conditions are governed by the laws of Malaysia and Singapore.
• Any disputes arising from ticket purchases or website usage will be handled under the applicable jurisdiction.

Contact Information

For any inquiries, please reach out to our customer support team via email or our contact page.